Shipping and Returns

All orders are shipped Monday-Friday. Your order must be received by 11am eastern time to ship out the same business day. Otherwise we will ship the following business day.

Domestic

All standard shipping is FREE using a carrier of our choice, or you have the option to select expedited shipping. Most rates can be calculated in our shopping cart. We ship our products via FedEx, UPS or USPS based on weight and location.

International

Phone number required on all international orders for customs and delivery.

Prices are shown in US dollars. Any import duties, taxes or brokerage fees at the time of delivery are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as a "gift" or with altered prices.

International orders may require 3-5 business days or more of additional processing time prior to shipment in order to consolidate items to one location for a combined shipment.

Warranty

Smokeware.net LLC stands behind all their products. Smokeware.net LLC products and components are warranted against failure due to defective material or workmanship for a period of one year from the date of purchase. Smokeware.net will replace the defective product within 30 days of the return of the defective product.  All costs for return and replacement of the defective product will be paid by seller, Smokeware.net LLC.  Please notify us via email or through our toll free number of any problems with your product. Smokeware.net LLC will not pay for costs of returns that do not fall under our warranty.    

Refund Policy

Please ship all returns in the original box.

We offer an exchange or refund (by the original payment method) as preferred by the buyer for any reason on products within 30 days of the purchase date.  A restocking fee will be applied to returns that do not fall under our warranty above. The purchaser may choose either replacement or refund within this 30 day period. To initiate a refund please contact the SmokeWare.net LLC via email or by calling our toll free number listed in the customer service section of this website.

 

Contact Smokeware.com by Telephone

Call us at (855) 344-9273

Fax #  (904) 395-9039

Customer Service Assistance

Email: support@smokeware.com

Mailing Address

SmokeWare™
233 6th Ave. North
Jacksonville Beach, FL 32250